Zero-Tolerance Anti-Counterfeit Policy for VaultPulls

VaultPulls maintains an absolute zero-tolerance stance on counterfeit goods. We enforce strict pre-listing vault verification to block fake cards and fake boxes from entering the market. All items must be stored in our headquarters vault and reviewed before listing, so buyers can open packs with complete peace of mind.

1. Definition of Counterfeits

• Any forged, copied, reprinted, altered, imitation, or non-original trading cards, sports cards, sealed boxes, and related items.
• Including but not limited to: fake graded cards, fake signatures, fake serial numbers, and resealed original boxes.

2. Prevention Mechanism - Strict Pre-Listing Control

• Mandatory vault verification: Before listing, all items must be sent to VaultPulls headquarters to ensure shipped goods are the authentic items provided by the seller.
• If anything suspicious is found, the item will be rejected from vaulting and the seller will be banned immediately.

3. If Counterfeits Are Found - Severe Seller Penalties

We have zero tolerance for counterfeits. If fake items are found during verification, vaulting, unboxing monitoring, or buyer complaints, we will take decisive action:

• Immediate permanent ban of the seller account.
• Confiscation of all related proceeds, including clawback of settled payouts.
• No payment for any counterfeit-related costs; sellers bear their own shipping losses.
• Report to law enforcement: serious cases will be referred to police or relevant authorities for criminal investigation.

Sellers: one fake sale, lifetime ban.

4. Full Protection for Buyers

• Authenticity guarantee: If an item opened by a buyer is confirmed counterfeit by an authoritative institution, VaultPulls will provide a full refund.
• Fast response: Counterfeit complaints are prioritized by a dedicated team within 48 hours.

5. Encouraging Buyers to Pick Up Pulled Cards at HQ

In addition to standard courier shipping, we strongly recommend Hong Kong buyers pick up their pulled cards at VaultPulls headquarters:

• In-person handover and re-verification by experts.
• Completely avoids shipping risk, so you can own your grail card immediately.
• Enjoy an exclusive on-site reveal experience.

Free and safest.

With genuine products at our core, VaultPulls is building the most trusted Oripa marketplace. Sellers who deal in fakes should be prepared for full consequences; buyers can open with confidence because we will always stand on your side.

For questions, contact support@vault-pulls.com.