Privacy Policy for VaultPulls

1. Introduction

VaultPulls ("we," "us," or "our") operates the VaultPulls platform (the "Platform"), an online service offering mystery packs containing random items. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services (collectively, the "Services"). Please read this policy carefully. If you do not agree with it, please do not use our Services.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Platform with a revised "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Account information: Name, email address, password, date of birth, and profile details when you create an account.
• Payment information: Billing address, payment method details (processed by third-party payment processors; we do not store full card numbers).
• Shipping information: Physical address for delivery of physical mystery packs.
• Communications: Information you provide when contacting support, submitting feedback, or participating in surveys.

b. Information Collected Automatically

• Usage data: Pages viewed, features used, time spent on the Platform, and interaction patterns.
• Device information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and similar technologies: We use cookies, pixels, and local storage to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings.

c. Information from Third Parties

• Payment processors: Confirmation of successful transactions.
• Analytics providers: Aggregated usage data.
• Social media or login services: If you log in via third-party services (e.g., Google or Apple), we receive information you authorize them to share.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and improve the Services: Process orders, deliver mystery packs, manage accounts, and reveal contents.
• To communicate with you: Send order confirmations, shipping updates, support responses, and promotional materials (you can opt out).
• To personalize your experience: Recommend packs or features based on past activity.
• For analytics and research: Understand usage trends and improve functionality.
• For security and compliance: Detect fraud, prevent abuse, and comply with legal obligations.
• For marketing: Send newsletters or offers (with your consent where required).

4. Sharing Your Information

We do not sell your personal information. We may share information in these circumstances:

• Service providers: With trusted vendors who assist us (e.g., payment processors like Stripe, shipping carriers, cloud hosting, analytics tools) under strict confidentiality.
• Legal requirements: When required by law, court order, or to protect rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• Aggregated or anonymized data: For analytics or marketing without identifying individuals.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access, correction, or deletion of your data.
• Opt-out of marketing communications.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.

To exercise these rights, contact us at the details below. We will respond within the timeframe required by applicable law.

You can also:

• Manage cookies via browser settings.
• Opt out of targeted advertising through industry tools (e.g., DAA or EDAA).

7. Children's Privacy

The Services are not intended for children under 18 (or higher age as required by law). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

8. International Data Transfers

Your information may be processed and stored in countries outside your residence, including the United States. We use appropriate safeguards for cross-border transfers as required by law.

9. Data Retention

We retain your information as long as necessary for the purposes outlined, or as required by law (e.g., for tax or accounting records). Inactive accounts may have data deleted after a reasonable period.

10. Third-Party Links

The Platform may contain links to third-party sites. We are not responsible for their privacy practices.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy or our practices, contact us at:

Email: support@vault-pulls.com

Address: Room C03, Floor 5, Camelpaint Buildings Block 1, 62 Hoi Yuen Street, Kwun Tong, Kowloon, Hong Kong.

12. Additional Information for Certain Jurisdictions

• California Residents: Under CCPA/CPRA, you have rights to know, delete, and opt out of sales (we do not sell data). Contact us for a request.
• EU/UK Residents: Processing is based on contract performance, legitimate interests, or consent. You have rights under GDPR.